Privacy Policy

Our Legal Duty

This notice describes how personal information about you may be used and disclosed and how you can get access to this information. Please review it carefully. The privacy of your health information is important to us.

UK & European laws require all companies to protect the privacy of your personal information. We are also required to provide you with this notice about our privacy practices, your rights, and our legal responsibilities concerning your health information. We must follow the privacy practices we describe in this notice while it is in effect. This notice takes effect on the date listed at the top and will remain in effect until we replace it.

We reserve the right to change our privacy practices and the terms of this notice at any time, as allowed by law. This includes the right to make changes in our privacy practices and the new terms of our notice effective for all health information that we maintain, including health information we created or received before we made the changes. When we make a significant change in our privacy practices, we will change this notice and make the new notice available on this page and, where appropriate, notify you by email.


Uses and Disclosures of Personal Information

The following are examples of the types of uses and disclosures of your personal information that are permitted under the guidelines. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made of the health information that is collected on your grandCare system.

To You: We must disclose your personal data to you, or to someone who has the legal right to act on your behalf.

Treatment: Your protected health information may be used or disclosed by you or your authorised caregivers to provide, coordinate, or manage your health care and any related services.

Health Care Operations: We may use or disclose, as needed, your protected health information in order to support the business activities of grandCare. Any use or disclosure would involve the minimum necessary information to do the job, to the minimum number of people, and only to those who have signed a written agreement to comply with Privacy and Security restrictions protecting your health information. These activities include, but are not limited to, technical support, quality assessment and improvement activities, and conducting or arranging for other business activities.

With Your Authorisation: You may give us written authorisation to use your health information or to disclose it to anyone for any purpose. If you give us an authorisation, you may revoke it in writing at any time. Your revocation will not affect any uses or disclosures permitted by your authorisation before the revocation.

If Required by Law: We may use or disclose your personal data if the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited to the requirements of the law. You will be notified, if required by law, of any such uses or disclosures.

People Involved in Your Health Care: Your personal data will be accessible through GC-Manage to those involved in your care, e.g. friends, family members, personal representatives, or any individuals you identify, who have been set up in the grandCare system as your authorised Caregivers. The account manager that you designate determines to which of your other Caregivers your protected health information can be disclosed. Before they can access this data, each Caregiver will be required to agree to protect the privacy of your health information. Your protected health information will also be available to users of your touchscreen grandCare system, unless your account manager turns off the availability using GC-Manage settings.

News or Marketing Activities: If appropriate a representative of grandCare may contact you or one of your family members to discuss whether or not you want to participate in a media or news story or marketing campaign. We will not use your health information for these types of communications without your written permission.

Public Benefit: We may use or disclose your health information as authorised by law for the following purposes deemed to be in the public interest or benefit:

· As required by law;
· To report adult abuse, neglect, or domestic violence;
· To coroners, medical examiners, and funeral directors;
· In response to court and administrative orders and other lawful processes;
· To health oversight agencies;
· To law enforcement officials pursuant to lawful processes.
· To avert a serious threat to health or safety;


Your Rights

Access: You have the right to look at or get copies of your health information, with limited exceptions. It is available to you and your Caregivers through normal use of the grandCare system. You may also receive an electronic copy of your health information in comma-separated value file format, by making a request in writing to grandCare (details below). In accordance with GDPR legislation, we will not charge you a fee for a copy of your records.

Restrictions: You have the right to request that we place additional restrictions on our use or disclosure of your health information. We are not required to agree to these additional restrictions, but if we do, we will abide by our agreement (except in an emergency). Make your request in writing to grandCare, and include the specific restriction requested and to whom the restriction to applies. grandCare is not required to agree with your request. If grandCare does agree, the agreement will be in writing.

Alternative Communication: You have the right to request that we communicate with you about your health information by alternative means or to alternative locations. Make your request in writing to grandCare. Specify how or where you wish to be contacted. We will accommodate reasonable requests. We will not request an explanation from you as to the basis for the request.

Amendment: You have the right to request that we amend your health information. Make your request in writing to grandCare and include why we should amend the information. We may deny your request under certain circumstances.

Copy of this Notice: You have the right to print a paper copy of this notice. You may ask us for a paper copy of this notice at any time. Even if you have agreed to accept this notice electronically, you are still entitled to a paper copy of this notice.


Complaints, Questions and Requests

You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR legislation 2018. There is no charge for this service. We will provide this information within one month. In rare circumstances we can refuse or charge for requests that are manifestly unfounded or excessive, but in these instances, we will always tell you why and explain that you have the right to complain to the Information Commissioner for judicial remedy. Again, we will do this without undue delay and at the latest, within one month.

If you would like a copy of the information held on you please write to:

grandCARE Systems UK Ltd,
Adamson House,
Towers Business Park,
M20 2RY

or email:


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

If you feel that we have not dealt with your information, or a complaint in relation to your personal information, in a reasonable manner you have the right to complain the Information Commissioner: www.ico.org.uk